Frequently Asked Questions
Everything you need to know about shopping with Flor de Caña.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to addresses within the continental United States. We are working on expanding our logistics to support international orders soon.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.